FAQs – VENI
FREE SHIPPING WORLDWIDE
30 DAYS RETURN WARRANTY

/ About Shopping/

 

1 How about the quality of your product?

At Venidress, we prepared a full inventory of fashion items to Mix & Match for every fashioner. We are committed to providing Meticulous DesignExcellent Value & QualityEfficient Customer Service & Worldwide Shipping Service.

We are willing to share the latest fashion trends with fashion-forward and independent girl. Fashion is not just a trend or a style for Venidress, but it represents every unique individual, example for you.

Our products are of high quality compared with many rivals. We pay much attention to our customers' shopping experience. We will always put it on our priority. We hope that every girl can find their own Unique Beauty at Venidress.

 2 Whether your photos are exactly the same with the products?

Most of the photos are shot by our own photographer, and only a few of them are from magazines. 

Can I change or cancel the items in my paid order?

Yes, you can, as long as it hasn't been shipped yet. Please send email  to : support@venidress.zendesk.com 

 

 / About Shipping/

 1 Do you ship to my country? 

We ship orders all over the world.

2 How much is the shipping cost?

Free shipping for all orders, of course you can pay 10 dollars for express shipping.

3 How long will it take to receive my order?

It depends on the shipping method you choose. For Free shipping, it usually takes 7-15 working days to arrive(10 days average) and for expedited shipping, 3-7 working days.
Please note the total time = processing time (1-5 days) + shipping time ( this does not include any customs delays, weekends, holiday periods and any unforeseen circumstances.)

4. How can I track my order?

Once the tracking number is available, we will email to inform you, and you can track it online by accessing the website of the relevant delivery company. Please ensure you leave correct email box so that we could contact you. Please allow up to 48 hours for tracking to activate. Or please go to our homepage and find "Order lookup" to check the order status by yourself. 

5. What the delivery company you use?

We have USPS, DHL, UPS, Post service, EMS, FedEx, Aramex, JCEX, etc.

 

/About Account /

1. How do I register?
We recommend that you use your email address as your username, this makes it much easier to remember. Please make sure that your password is at least 6 characters in length. You can easily create your own Venidress profile by clicking here to register.

2. I did not receive the activation email.

Check your mailbox including your spam folder. If you are still unable to receive the activation email, please contact our Customer Service to resolve this issue.

3 I forgot my password.

If you forgot your password, just click the "Forgot your password?" link on “sign in” Page and we will send you an automated email with information on how to reset your password.

4 How can I change my password?

Log in to your account. Locate the “Change Password ” option on the left corner and click it to reset your password.

What is the difference between the billing address and the shipping address?

The billing address should be the same address you provided to your bank when you applied for your credit/debit card, the shipping address is the one you want us to ship the order to.

 

 /About Order /

 1 How do I place my order?

Ordering online from Venidress.com is easy!

When viewing an item, simply select the size, color and quantity needed and then click { ADD TO CART }.

Once you have your desired items in your Bag, simply click the { CHECKOUT } button.

Next, enter any discount coupon codes that you may want to use to discount the price.

Finally, you will be prompted to either sign in to your account or to create a new account and complete the shipping address, shipping method and payment method.

A confirmation email will be sent to your registered email address containing the contents of your order!

2 Can I order by phone?

Unfortunately, we do not take orders over the phone at this time. However, you may order directly from our online website on your smartphone.

3 How long can items be stored for in my shopping bag?

The shopping bag your account is linked to will retain its contents up to 30 days. This applies to all customers.

An item added to my shopping bag was sold out.

The item is only reserved once your purchase is completed during the checkout process. If an item is extremely popular and in limited stock, it might be sold out once you reach the checkout. An item added to your shopping bag is saved for a total of 30 days, however stock availability cannot always be guaranteed. You are therefore encouraged to submit payment as soon as possible.

5 How do I know what size to choose?

We develop the different Sizes(IN) according to each product design, and we also provide the reference for the US Size that contrast to each different sizes(IN), so you can check the Sizes Details on the product page for easy reference.

Venidress reserves all explanations or changes, please choose the correct size refer to the Measured Values(INCH) on each product description (Shoulder, Bust, Hip, Length, etc).

Venidress does not accept any complaints and indemnities due to the wrong size by personal reason.

 

 

 

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